Quality Control

Tommy Hilfiger manages its company as internal customers, working individually in departments but at the same time as a whole, this exceeds their quality control. Tommy uses the approval process on varies departments, which are management, customer services and production. All of the departments must comply with Tommy Hilfiger’s code of conduct. Continuous improvement is used in all areas management, customer service, production and design. Yes, Pareto analysis is used to define the weak areas and fish bone is used to help find solutions for the weak areas. Six Sigma (DMAIC) has been used through out the life of the company to ensure the process of improvement of the company is not lost over time.